In general, you may visit our website without identifying who you are or
revealing any information about yourself. However, cookies are used to store
small amounts of information on your computer, which allows certain information
from your web browser to be collected. Cookies are widely used on the internet
and do not identify the individual using the computer, just the computer being
used. Cookies and other similar technology make it easier for you to log on to
and use our websites during future visits.
We are committed to protecting you and any data (anonymous or otherwise) that we
how this allows us to improve our service. It also tells you how you can manage
what cookies are stored on your device. We call it our “Cookies Terms”. By using
our website (through any device) you agree that this Cookies Terms applies to
that use in addition to any other terms and conditions which may apply. We
reserve the right to make changes to our Cookie Terms. Any such changes shall
appear here and become effective immediately. Your continued use of our websites
is taken as meaning that you agree to any such changes.
What are cookies?
Cookies are files containing small amounts of information which are downloaded
to the device you use when you visit a website. Cookies are then sent back to
the originating website on each subsequent visit, or to another website that
recognises that cookie. Cookies do lots of different and useful jobs, such as
remembering your preferences, and generally improving your online experience.
There are different types of cookies. They all work in the same way, but have
Session cookies last only for the duration of your visit and are deleted when
you close your browser. These facilitate various tasks such as allowing a
website to identify that a user of a particular device is navigating from page
to page, supporting website security or basic functionality.
Many of the cookies we use are session cookies. For example, they help us to
ensure the security of your session, and can also keep you signed in while you
move between pages or service your account.
Our session cookies used for security are designed to be very difficult to read,
change, access or use except by us when you have an active session. They contain
no real personal information other than a screen name or any other personal data
that can be used to identify an individual.
Persistent cookies last after you have closed your browser, and allow a website
to remember your actions and preferences.
We may uses persistent cookies in a few ways, for example, to remember your
username for log on so you don’t have to. We sometimes use persistent cookies to
allow us to analyse customer visits to our site so we can improve the services.
For full details about our cookies, we’ve put together a list of the cookies
that we use.
First and third party cookies
Whether a cookie is a first or third party cookie depends on which website the
cookie comes from. First party cookies are those set by or on behalf of the
website visited. All other cookies are third party cookies. We use both first
party and third party cookies, which you can read more about in our list of the
cookies that we use.
Strictly necessary cookies
These cookies are essential in order to enable you to move around the website
and use its features, and ensuring the security. Without these cookies services,
these cookies don’t gather information about you for the purposes of marketing.
These cookies collect information about how visitors use a web site, for
instance which pages visitors go to most often, and if they get error messages
from web pages. These cookies don't collect information that identifies a
visitor although they may collect the IP address of the device used to access
the site. All information these cookies collect is anonymous and is only used to
improve how a website works, the user experience and to optimise our
advertising. By using our websites you agree that we can place these types of
cookies on your device, however you can block these cookies using your browser
settings. For more information on how to do this you may wish to visit your
browser help section guides which explain how this is done in popular web
browsers (Internet Explorer, Google Chrome, Firefox and Safari).
These cookies allow the website to remember choices you make (such as your user
name). They may also be used to provide services you have requested such as
watching a video. The information these cookies collect is anonymised (i.e. it
does not contain your name, address, account details, etc.) and they do not
track your browsing activity across other websites. By using our websites you
agree that we can place these types of cookies on your device, however you can
block these cookies using your browser settings. For more information on how to
do this you may wish to visit your browser help section guides which explain how
this is done in popular web browsers (Internet Explorer, Google Chrome, Firefox
Although not in use currently, we may partner with third party and use
'Targeting Cookies'. These cookies collect several pieces of information about
your browsing habits. They are usually placed by advertising networks. They
remember that you have visited a website and this information is shared with
other organisations such as media publishers. These organisations do this in
order to provide you with targeted adverts more relevant to you and your
interests. This type of advertising is called online behavioural advertising and
those companies providing this advertising are working with the UK’s Internet
Advertising Bureau to deliver more information to consumers. By using our
websites you agree that we can place these types of cookies on your device,
however you can block these cookies using your browser settings. For more
information on how to do this you may wish to visit your browser help section
guides which explain how this is done in popular web browsers (Internet
Explorer, Google Chrome, Firefox and Safari).
What if I don`t want to accept cookies
If you wish to restrict or block the cookies which are set by any website you
should do this through the browser settings for each browser you use, on each
device you use to access the internet. Please be aware that some of our
services, will not function if your browser does not accept cookies. However,
you can allow cookies from specific websites by making them "trusted websites"
in your internet browser. For more information on how to do this you may wish to
visit your browser help section guides which explain how this is done in popular
web browsers (Internet Explorer, Google Chrome, Firefox and Safari.
Alternatively, you may wish to visit www.allaboutcookies.org which contains
comprehensive information on how to do this on a wider variety of browsers.
To be the best & most effective supplier of profit, control & safety
services to the hospitality and other industries.
To be the market leader in our chosen sector by being renowned for our
innovation & professionalism delivering significant efficiency & return for our
Our values serve as a basis for our conduct as we professionally deliver
independent, accurate, honest and demanding, real world reporting that is
insightful, practical, rewarding and never compromises on quality.